At Dominic Voyages, we want you to feel confident with your purchase. If for any reason you are not satisfied, please review our refund and return guidelines below:
1. Eligibility for Returns
- Items must be returned in their original condition, unused, and in the original packaging.
- A return request must be made within 7 days of receiving your order.
- Certain personal-use or hygiene-related items may not be eligible for return (noted at the time of purchase).
2. Process for Returns
- To initiate a return, please contact us at [email protected] with your order details.
- Our team will provide instructions for returning your item.
- The customer is responsible for return shipping unless the item was defective or incorrect.
3. Refunds
- Refunds will be processed once the returned product is inspected and approved.
- If eligible, the refund will be arranged through the method agreed upon with our support team.
- Refunds may take up to 7–10 business days after the returned item is received.
4. Exchanges
- Exchanges may be offered for the same product or an alternative of equal value, subject to stock availability.