At Dominic Voyages, we want you to feel confident and satisfied with every purchase you make. We understand that sometimes a product may not meet expectations, and we aim to provide a clear, fair, and simple return and refund process. Please review our detailed guidelines below.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Items must be unused, unworn, and in the same condition in which they were delivered.
- Products must be returned in their original packaging, including tags, labels, manuals, and accessories (if applicable).
- A return request must be submitted within 7 days of receiving your order. Requests made after this period may not be accepted.
Certain items may not be eligible for return due to hygiene, safety, or personal-use reasons. These may include, but are not limited to:
- Personal care or hygiene-related products
- Items marked as non-returnable at the time of purchase
- Products damaged due to misuse, mishandling, or improper storage after delivery
Dominic Voyages reserves the right to decline return requests that do not meet these eligibility criteria.
2. Process for Returns
If you wish to return an item, please follow these steps:
- Contact our support team at [email protected] with your order number, product details, and reason for return.
- Our team will review your request and provide detailed instructions for returning the product.
- Once approved, you must securely pack the item to prevent damage during transit.
Customers are generally responsible for return shipping costs unless:
- The item received was defective, damaged, or incorrect, or
- The return was due to an error on our part.
We recommend using a trackable shipping method, as Dominic Voyages cannot be held responsible for lost return shipments.
3. Refunds
After we receive your returned item, it will undergo an inspection process to verify its condition and eligibility.
- Refunds will be approved only if the item meets the return requirements.
- Once approved, the refund will be arranged through a mutually agreed method coordinated with our support team.
- Refund processing may take 7–10 business days after the returned product has been received and inspected.
Please note that shipping charges, if applicable, may not be refundable unless the return is due to a company error.
4. Exchanges
We may offer exchanges under the following conditions:
- The product is eligible for return based on our policy.
- The requested replacement item is available in stock.
- The exchange is for the same product or another item of equal value.
If there is a price difference between products, additional charges or partial refunds may apply accordingly.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing [email protected]. Include clear photos and your order details so we can quickly resolve the issue.
6. Policy Updates
Dominic Voyages reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be reflected on this page and will apply to orders placed after the update.
7. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our support team:
Email: [email protected]