At Dominic Voyages, we are committed to delivering your outdoor gear and travel essentials in a safe, reliable, and timely manner. This Shipping Policy outlines how we process, ship, and deliver your orders so you know what to expect when shopping with us.
1. Shipping Methods
All orders placed with Dominic Voyages are shipped through trusted and reputable courier partners to ensure secure handling and reliable delivery.
- We carefully pack all items to protect them during transit.
- Shipping partners are selected based on their service quality and delivery efficiency.
- Cash on Delivery (COD) is the only accepted payment method, and payment must be completed at the time your order is delivered.
Please ensure that someone is available at the delivery address to receive the order and complete the payment.
2. Order Processing Time
Before shipment, all orders go through a processing stage that includes verification, packaging, and dispatch preparation.
- Orders are typically processed within 2–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During high-demand periods, processing times may be slightly extended.
Customers may be contacted for order confirmation to prevent delivery issues.
3. Delivery Timelines
Delivery times vary depending on your location and courier service availability.
- Most orders are delivered within 5–10 business days after dispatch.
- Deliveries to remote or rural areas may require additional time.
- Delivery timelines are estimates and not guaranteed.
Delays may occur due to factors beyond our control, such as:
- Public holidays or peak shopping seasons
- Weather conditions or natural disruptions
- Transportation or courier service issues
Dominic Voyages is not responsible for delays caused by such external circumstances.
4. Shipping Charges
Shipping costs, if applicable, will be clearly displayed at checkout before you confirm your order.
- Charges may vary depending on delivery location, order size, or promotional campaigns.
- From time to time, Dominic Voyages may offer free shipping promotions, which will be clearly mentioned during checkout or on promotional banners.
Shipping fees, once applied, are generally non-refundable unless the return is due to an error on our part.
5. Order Tracking
To help you stay informed about your delivery status:
- Once your order has been shipped, you will receive tracking details via email or SMS.
- Tracking information allows you to monitor the progress of your shipment in real time.
If you do not receive tracking details within the expected timeframe, you may contact our support team for assistance.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete delivery information when placing an order.
- Dominic Voyages is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address details.
- If a delivery attempt fails due to customer unavailability or incorrect information, additional re-delivery charges may apply.
- Repeated failed delivery attempts may result in order cancellation.
7. Damaged Packages During Transit
If your package arrives visibly damaged:
- Please inspect the package before accepting delivery.
- Report any damage immediately to our support team with photos and order details.
We will work with you to resolve the issue as quickly as possible.
8. Policy Updates
Dominic Voyages reserves the right to update or modify this Shipping Policy at any time to reflect operational changes or service improvements. Updated versions will always be posted on our website.
9. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Email: [email protected]